Frequently Asked Questions

About Promptly

Getting Started

What is Promptly?

Promptly is a tool to help you with customer emails. Every time you receive a new enquiry, Promptly uses its knowledge of your business to quickly draft a personal reply

How do I use it?

Just visit this page and enter your business email address. Promptly will connect to your email provider and start receiving new emails.

What email providers are supported?

Currently, Promptly supports Microsoft email accounts (Outlook, Office 365). We're working on adding support for Gmail and other email providers in future updates.

If you're not sure who provides your email, just enter your address here

Email Management

How does it work?

Promptly passes the content of the email, along with the knowledge it has of your business, to an AI, which drafts a reply

How does it know what to reply?

When you sign up, Promptly fetches a description of your business from the web. This is used to help it draft the correct replies. You can edit this knowledge at any time to keep it up to date

Privacy & Security

Does Promptly store my emails?

No, Promptly simply reads incoming emails and drafts replies.

Can I delete my data?

Yes, you can delete your account and all associated data whenever you want. Get in touch at any time.

Technical Support

What browsers are supported?

Promptly works with all modern browsers including Chrome, Firefox, Safari, and Edge.

How do I report a bug or request a feature?

You can contact us through the contact form at the bottom of this page or send us an email directly.

Billing & Pricing

How much does Promptly cost?

At the moment, Promptly is completely free (forever) if you sign up now.

We will introduce payment for future users soon.

Still have questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out.